Question 36

An administrator wants to pull data related to service contracts from Salesforce to store elsewhere on a monthly basis.
Which two ways can an administrator accomplish this? (Choose two.)
  • Question 37

    Which of the following is NOT a valid state for problem tasks?
  • Question 38

    The itil user is permitted to read the CAB definitions.
  • Question 39

    By which of the following CMDB aids ITSM processes. (Choose three.)
  • Question 40

    A sales manager wants a report of accounts without any closed/won opportunities in the last year.
    How can this requirement be met?