Free Access ServiceNow.CIS-ITSM.v2023-10-04.q260 Practice Test (Page 11)

Question 46

Universal Containers is implementing a new lead status process and wants to be able to do the following:
* Track leads through five different status values.
* Run reports showing the duration a lead spends in each status.
* Run full Lifetime reports of a lead from creation to conversion.
* Prevent leads from skipping a lead status.
How can these requirements be met?

A.Use an Apex trigger to populate custom date fields for each status, and use custom formula fields for calculating duration of each status.

B.Use field history tracking on the lead status field to track the duration of each status. Use validation rules to prevent status skipping.

C.Use lead history reporting to track changes in the lead status field, and use custom reporting fields to calculate status duration. Use validation rules to prevent status skipping.

D.Use custom date fields and workflow rules for each status, and use custom formula fields for calculating duration of a status. Use validation rules to prevent status skipping.

Question 47

Refer to the component code above. The information displays as expected (in three rows) on a mobile device.
However, the information is not displaying as desired (in a single row) on a desktop or tablet.
Which option has the correct component changes to display correctly on desktops and tablets?

Question 48

In Problem Management, when using the Communicate Fix related link, which of the following conditions must be met for the fix to be communicated? (Choose three.)

A.The Fix notes field is populated.

B.Incident is in a State of On Hold with an On Hold Reason of Awaiting Problem.

C.Problem is in a state of Fix in Progress.

D.Problem has an associated change request.

E.Incident is associated with the problem record.

Question 49

Which two relationship queries use the proper syntax? (Choose two.)

A.SELECT Id, Name, Account.Name FROM Contact WHERE Account.Industry = 'Media'

B.SELECT Id, Name, Account__r.Name FROM Contact WHERE Account__r.Industry = 'Media'

C.SELECT Name, (SELECT LastName FROM Contacts) FROM Account

D.SELECT Name, (SELECT LastName FROM Contacts__r) FROM Account

Question 50

What is the module name that is used to access configuration base items?

A.CMDB > Base Items

B.Base Items > Configuration

C.Configuration Items > Base Items

D.Configuration > Base Items

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Question 46

Question 47

Question 48

Question 49

Question 50

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