Free Access ServiceNow.CIS-ITSM.v2023-10-04.q260 Practice Test (Page 36)

Question 171

Consider the Apex class above that defines a RemoteAction used on a Visualforce search page.
Which code snippet will assert that the remote action returned the correct Account?

A.Account a = controller.getAccount('TestAccount');System.assertEquals( 'TestAccount', a.Name );

B.Account a = MyRemoter.getAccount('TestAccount'); System.assertEquals( 'TestAccount', a.Name );

C.MyRemoter remote = new MyRemoter('TestAccount'); Account a = remote.getAccount(); System.assertEquals( 'TestAccount', a.Name );

D.MyRemoter remote = new MyRemoter(); Account a = remote.getAccount('TestAccount'); System.assertEquals( 'TestAccount', a.Name );

Question 172

Which of the following users has the permission to close an incident? (Choose two.)

A.None of the listed answers

B.Itil Admin

C.Itil User

D.Incident Manager

E.Incident caller

Question 173

For an incident, which of the following are used when calculating the value of the Business Duration field?

A.Incident State Duration Metric

B.Incident Auto-close system property

C.Calendar duration

D.SLA Schedule

Question 174

A customer would like to modify the wording that appears when a user selects Change > Create New. Which type of record must be adjusted?

A.Language File

B.Interceptor

C.Change Type Data Lookup

D.Application Module

Question 175

Which of the following represents how Knowledge Management Article publishing is managed?

A.Each Knowledge Base follows its own Publish and Retire workflow

B.Publish and Retire workflows are set in the Knowledge Management System Properties

C.Each Knowledge Article follows its own Publish and Retire workflow

D.Any article submitted is automatically published

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Question 171

Question 172

Question 173

Question 174

Question 175

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