Free Access ServiceNow.CIS-ITSM.v2023-10-04.q260 Practice Test (Page 33)

Question 156

Which of the following are valid ways to change a problem's state to Closed? (Choose all that apply.)

A.Manually change the state to Closed.

B.Automatically 7 days after being resolved.

C.Click on the Complete button.

D.Empty the "Assigned to" the "Assignment group" fields.

E.Automatically 10 days after being resolved.

Question 157

Field Decorations are controlled by the "ref_contributions" attribute.

A.True

B.False

Question 158

A company has a Lightning Page with many Lightning Components, some that cache reference data. It is reported that the page does not always show the most current reference data.
What can a developer use to analyze and diagnose the problem in the Lightning Page?

A.Salesforce Lightning Inspector Actions Tab

B.Salesforce Lightning Inspector Storage Tab

C.Salesforce Lightning Inspector Transactions Tab

D.Salesforce Lightning Inspector Event Log Tab

Question 159

Even though there are business rules to keep State and Incident State in sync, it is recommended to use Incident State.

A.True

B.False

Question 160

What is the purpose of the table "Knowledge Use"? (Choose two.)

A.It tracks how many times a knowledge article was viewed.

B.It tracks how many users marked a knowledge article as helpful.

C.It tracks knowledge articles that have been attached to incidents.

D.It tracks how many pages have links to a knowledge article.

E.It tracks how many questions and answers were submitted to a knowledge article.

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