Free Access ServiceNow.CIS-ITSM.v2023-12-04.q134 Practice Test (Page 5)

Question 16

Which table can be used to build a report to see which knowledge articles are no longer viewed by users?

A.kb_feedback

B.kb_use

C.kb_article_statistics

D.kb_knowledge

Question 17

Article Versioning can be enabled by setting the property "Enable article versioning feature" to Yes.

A.False

B.True

Question 18

Business rules require a Contact to always be created when a new Account is created.
What can be used when developing a custom screen to ensure an Account is not created if the creation of the Contact fails?

A.Use setSavePoint() and rollback() with a try/catch block.

B.Use the Database.Delete method if the Contact insertion fails.

C.Use the Database.Insert method with allOrNone set to False.

D.Disable Validation rules on Contacts and set default values with a Trigger.

Question 19

In the baseline platform configuration, which of these are required when closing a Normal Change? Select all that apply.

A.Post-Implementation Review

B.CAB Approval

C.Close Code

D.Close Notes

Question 20

What should you do to customize the fields that get copied from incident when creating a problem from an incident?

A.Modify the UI Action script that is used to create problem.

B.Modify the "com.snc.problem.copy_from_incident.attributes" property in Problem properties.

C.Modify the "com.snc.problem.create_from_incident.attributes" property in Problem properties.

D.Modify the "com.snc.incident.create_problem.attributes" property in Incident properties.

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Question 16

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Question 18

Question 19

Question 20

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