Which of the following can be used as a 'non-code' alternative for some Catalog Client Scripts to populate data on an Item?

Which of the following users has the permission to reopen an incident?

Universal Containers wants to use a Customer Community with Customer Community Plus licenses so their customers can track how many containers they are renting and when they are due back. Many of their customers are global companies with complex Account hierarchies, representing various departments within the same organization.
One of the requirements is that certain community users within the same Account hierarchy be able to see several departments' containers, based on a junction object that relates the Contact to the various Account records that represent the departments.
Which solution solves these requirements?

ServiceNow is very flexible platform. Therefore, it is encouraged to customize ITSM processes to match any requirements from the customer.

Which feature may be used to track trends related to the average resolution time by priority for Incidents compared to other customers in the same industry / number of users / region?