Free Access ServiceNow.CIS-ITSM.v2023-12-04.q134 Practice Test (Page 10)

Which of the following are valid problem states? (Choose all that apply.)

A.Canceled

B.Fix in progress

C.New

D.On Hold

E.Pending

Which of the following can be achieved by a user with itil role? (Choose four.)

A.Add CI to Change Request

B.Delete CI

C.Associate CI to Task

D.Create CI

E.Create CI Class

Which of the following roles can update change type?

A.itil_admin

B.itil

C.None of the listed answers

D.change_manager

Which of the following fields does ServiceNow recommend to move to the Advance view of the catalog item form? (Choose two.)

A.No cart

B.No subtotal

C.Omit price in cart

D.Show shopping cart

E.Shopping cart label

When implementing ServiceNow, deleting demo data and populating foundation data is often the first step.

A.False

B.True

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