Free Access ServiceNow.CIS-ITSM.v2026-05-26.q156 Practice Test (Page 2)

Question 1

When using the baseline business rule, Populate Assignment Group based on CI/SO, what behavior would you expect on an Incident form? (Choose two.)

A.If selected CI does not have an Owner group, write the Support group from the Service Offering to the Assignment group field

B.If selected CI has a Support group, write that group to the Assignment group field

C.If selected CI has an Owner group, write that group to the Assignment group field

D.If selected CI does not have a Support group, write the Support group from the Service Offering to the Assignment group field

Question 2

Which of the following statements is true regarding the permission that a user of itil role has?

A.Users with itil role can update any incident except closed incidents.

B.Users with itil role can only update incident created by them.

C.Users with itil role can update any incident.

D.Users with itil role can update any incident except closed and resolved incidents.

Question 3

A tester reports a bug, because they submitted a Known Error article from a Problem record, but it is not visible from the Known Error database.
What could cause this?

A.The tester is not impersonating an itil user

B.The Problem Management Best Practice - Madrid - Knowledge Integration plugin has not been activated

C.The user criteria on the knowledge base Is incorrect

D.The article is in draft state but has not been published

Question 4

Which of the following are valid values in the "Action Type" field of the Inbound Email Action? (Choose two.)

A.Update Action

B.New Action

C.Reply Email

D.Forward Email

E.Record Action

Question 5

What is the relationship between User table and Role table?

A.Many-to-many

B.One-to-many (one user can have many roles)

C.One-to-one

D.One-to-many (one role can be assigned to many users)

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