Problem management provides what benefits for Incident management? Choose 2 answers

A company uses an external system to manage its custom account territory assignments. Every quarter, millions of Accounts may be updated in Salesforce with new Owners when the territory assignments are completed in the external system.
What is the optimal way to update the Accounts from the external system?

How can you allow creating change requests from inactive incidents?

Your customer wants to use the Service Catalog to generate task-based records for end-user inquiries. What Service Catalog capability can you use to generate these records?

What are three capabilities of Collaborative Forecasting? (Choose three.)