Free Access ServiceNow.CIS-ITSM.v2026-05-26.q156 Practice Test (Page 3)

Question 6

When defining SLAs for the service catalog at what level is the SLA typically defined?

A.Service Catalog

B.Requested Item

C.Catalog Task

D.Request

Question 7

A company has a native iOS app for placing orders that needs to connect to Salesforce to retrieve consolidated information from many different objects in a JSON format.
Which is the optimal method to implement this in Salesforce?

A.Apex SOAP Callout

B.Apex REST Web Service

C.Apex REST Callout

D.Apex SOAP Web Service

Question 8

What are the components of a Flow Action?

A.Inputs, Action Steps and Outputs

B.Inputs, Processes, Subprocesses, and Outputs

C.Indexes, Processes and Outputs

D.Processes, Subprocess and Action Steps

Question 9

Incident Variable Editor can be made visible only to incidents created from record producers.

A.False

B.True

Question 10

If the Assignment group is empty on an incident record, what happens when an agent that is a member of a single user groups clicks the Assign to me UI action?

A.The agent is prompted to select the Assignment group

B.The Assignment group field is populated with agent's user group

C.The Assignment group field remains empty

D.An error is displayed indicating the Assignment group field must be populated before executing the Assign to me Ul action

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Question 6

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Question 8

Question 9

Question 10

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