Explanation
The different levels of involvement associated with roles and organizational structure are primarily divided into responsibility and accountability levels. Responsibility and accountability are two key concepts that define the degree of involvement and authority that a role has in performing a task or process. Responsibility means performing or overseeing a task or process, while accountability means being answerable for the outcome or result of a task or process. COBIT uses a RACI chart to assign different levels of responsibility and accountability to roles and organizational structures for each governance and management objective.13 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Roles, Responsibilities & RACI Charts

Explanation
The process 'Ensured Stakeholder Engagement' (EDM04) is one of the governance processes in COBIT 2019 that involves establishing transparent communication with stakeholders about their needs and expectations from information and technology governance. This process also involves ensuring stakeholder involvement in governance decision making and monitoring stakeholder satisfaction with governance outcomes. One of the roles that is best suited for this responsibility is the board and executive management, who are the highest-level governance body and decision makers in an enterprise. The board and executive management have a duty to ensure that they understand the needs and expectations of various stakeholders such as shareholders, regulators, customers, employees, suppliers, etc., and that they communicate effectively with them about the enterprise's strategy, objectives, performance, risks, issues, opportunities, etc., related to information and technology governance. The board and executive management also have a responsibility to involve stakeholders in governance decision making by soliciting their input, feedback, opinions, suggestions, etc., and by considering their interests and perspectives when making governance choices. The board and executive management also have a role in monitoring stakeholder satisfaction with governance outcomes by measuring stakeholder value realization from information and technology investments and initiatives.References: : COBIT 2019 Process Reference Guide: Governance and Management Objectives, page 25-27 : COBIT 2019 Framework: Governance and Management Objectives, page 19-20

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