Once listing posts system is in place, root-cause analyses can be performed to identify particular problems, such as a staff member or medical group that contributes to problems, or problems that are systemic to the delivery of care, such as an antiquated manual appointment system.
Listing post strategies include (Choose two):

Joseph juran defined quality as consisting of two different but related concepts. The first form of quality is income
oriented and includes features of t he product t hat meet customer needs and thereby produce income (i.e., higher
quality costs more). The second form of quality is cost oriented and emphasizes:

Ordering the correct diagnostic procedure for a patient is a measure of _________. When evaluating the process of
care, however, appropriateness is only half the story. The other half is in how well and how promptly (i.e. skill-fully)
the procedure was carried out.

__________________ arises from a single or small set of causes that are not part of event or process and therefore
can be traced, identified and implemented or eliminated. In general, researchers are interested in this variation
because they can link-or-assign variation to a single specific cause and act accordingly.

According to Joint Commission standards, the safety program must include all of the following EXCEPT: