When quality is measured in terms of structure the focus is on the relatively static characteristics of the individuals who provide care and of the settings where the care is delivered.
These characteristics include ____________ of professionals who provide care and the adequacy of the facility's equipment, and overall organization.

The comparison chart interpretation will result in one of the following scenarios, regardless of the type of measure EXCEPT:

The term __________ brings in mind that indicator panel on an automobile, which is most useful when the car is moving as a way for the driver to monitor key performance metrics such as speed, fuel level, engine performance, temperature and direction from digital display units.

An alternative to a walk-through is a similar technique called ___________. A staff member asks permission to
accompany a patient through the visit and take notes on patients' experience.

Patient satisfaction and patient experience-of-care surveys are the most common quantitative measures healthcare
organizations use, but they can use other important ___________ to obtain important information from patients and
their families to guide improvement work.