Free Access Salesforce.CRT-261.v2022-07-02.q122 Practice Test (Page 17)

Question 76

Universal Containers support manager wants to share product-specific information with their customer Communities. What should a consultant recommend to meet this requirement? Choose 3 answers

A.Publish Articles to external channels

B.Enable Article deliveries

C.Enable Public Solutions

D.Assign Article types to the Community

E.Configure Content Library permission

Question 77

Which statement is true regarding the Salesforce CTI adapter? Choose 3 answers

A.It is based on the Salesforce CTI Toolkit and consists of source code, libraries, and files

B.Prebuilt CTI adapters for different telephony systems are available on the Force.com AppExchange

C.It acts as an intermediary between telephony systems, the salesforce Call Center application, and Salesforce user interface

D.It does NOT require a software install for each call center user on a Windows-based PC.

E.It is a server-based software program that controls the appearence and behavior of a Salesforce SoftPhone

Question 78

Which metric influences customer satisfaction? Choose 2 answers

A.First call resolution

B.After call work

C.Call quality

D.Cost per call

Question 79

UCs is implementing Salesforce Knowledge at its contact center. The contact center has a dedicated support team for each product that it supports. Contact center agents should only be able to view articles for the product they support. What solution should a consultant recommend to meet this requirement?

A.Assign team-based roles to the associated product data category value

B.Assign team-based profiles to the associated product data category value

C.Assign team-based roles to the associated product article types

D.Assign team-based profiles to the associated product article types

Question 80

A consultant has been hired to integrate a client's phone system with the Salesforce Service Console. What are two key considerations for this integration? Choose 2 answers

A.CTI Adapter configuration

B.Call Center Definition File creation

C.Service Console case creation configuration

D.Lightning Console enablement

Premium Bundle

Newest CRT-261 Exam PDF Dumps shared by BraindumpsPass.com for Helping Passing CRT-261 Exam! BraindumpsPass.com now offer the updated CRT-261 exam dumps, the BraindumpsPass.com CRT-261 exam questions have been updated and answers have been corrected get the latest BraindumpsPass.com CRT-261 pdf dumps with Exam Engine here:

Access CRT-261 Premium Version

(198 Q&As Dumps, 40%OFF Special Discount: Exam-Tests)

Other Version: 2074Salesforce.CRT-261.v2024-11-25.q211; 1834Salesforce.CRT-261.v2024-04-10.q209; 4768Salesforce.CRT-261.v2022-09-24.q149; 3415Salesforce.CRT-261.v2022-03-08.q129; 47Salesforce.Pass4surecert.CRT-261.v2022-01-06.by.uriah.119q.pdf

Latest Upload: 176NAHQ.CPHQ.v2026-09-03.q481; 114SAP.C-S4CPB-2602.v2026-09-02.q7; 110Cisco.700-805.v2026-09-02.q86; 161MSSC.CLT-4.0.v2026-09-02.q43; 126Fitness.NCSF-CPT.v2026-09-02.q18; 182Google.Generative-AI-Leader.v2026-09-02.q77; 139PECB.ISO-14001-Lead-Auditor.v2026-09-01.q39; 126Google.GCP-DE.v2026-09-01.q27; 161Cisco.300-820.v2026-09-01.q105; 154Cisco.500-220.v2026-09-01.q72