A.Process for creating and maintaining knowledge

B.Method for social media management

C.Standard for managing customer support and delivery

D.Share knowledge with the business partners

A.On a record Activity Feed list

B.On a record Highlights Panel

C.On the Calendar right hand panel

D.On a utility bar of the Lightning App

A.Accounts and Cases

B.Leads and Cases

C.Accounts and Opportunity

D.Leads and accounts

A.Web -to -Case

B.Live Agent

C.Knowledge Base

D.Chatter Answers

E.Customer Community

A.Allows customers to search a knowledge base.

B.Allows customers to customize their user interface

C.Allows customers to customize reports and dashboards

D.Allows customers the ability to collaborate