Free Access Salesforce.CRT-261.v2022-07-02.q122 Practice Test (Page 26)

Question 121

Why would customer upgrade from self-service to customer portal (Choose 3)?

A.Simpler and easier to configure

B.Branded site

C.Access to custom objects

D.Better reporting

Question 122

The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that "We will empower our customers to interact with us in the way of their choosing." Universal Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers

A.Enforce that customers must search the knowledgebase before they can see the Contact Us page.

B.Optimize the customer community for mobile devices to have access to the same support as desktops.

C.Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.

D.Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.

E.Create a central "Contact Us" page which provides access to all available channels.

Other Version: 2052Salesforce.CRT-261.v2024-11-25.q211; 1829Salesforce.CRT-261.v2024-04-10.q209; 4761Salesforce.CRT-261.v2022-09-24.q149; 3398Salesforce.CRT-261.v2022-03-08.q129; 47Salesforce.Pass4surecert.CRT-261.v2022-01-06.by.uriah.119q.pdf

Latest Upload: 105SAP.C-S4CPB-2602.v2026-09-02.q7; 104Cisco.700-805.v2026-09-02.q86; 117MSSC.CLT-4.0.v2026-09-02.q43; 106Fitness.NCSF-CPT.v2026-09-02.q18; 123Google.Generative-AI-Leader.v2026-09-02.q77; 124PECB.ISO-14001-Lead-Auditor.v2026-09-01.q39; 120Google.GCP-DE.v2026-09-01.q27; 121Cisco.300-820.v2026-09-01.q105; 140Cisco.500-220.v2026-09-01.q72; 168EXIN.PR2F.v2026-08-31.q524

Question 121

Question 122

Download PDF File