Free Access Salesforce.CRT-261.v2022-07-02.q122 Practice Test (Page 19)

Question 86

Sales engineer needs visibility to list field edits, emails, case comments, and related objects on ONE page. How can this be achieved?

A.Custom related list

B.Customer view of case tab

C.Custom report

D.Custom Visual force page

Question 87

A customer has recently implemented an on-premise telephony system that is common in the industry. This customer purchased Salesforce licenses and is planning to integrate these two systems. What option should a consultant recommend?

A.Build a custom computer telephony integration (CTI) adapter using the Toolkit.

B.Implement an on demand telephony solution provided by a vendor.

C.Use a computer telephony integration (CTI) adapter that supports its telephony system.

D.Create an API integration between Salesforce and the telephony system.

Question 88

Service Console users work on dozen of cases at one time, and often need to update a case they worked on earlier in the day.
What configuration should a consultant recommend?

A.Define a custom List View.

B.Use a second Console session.

C.Keep all open in tabs.

D.Add History to the Utility bar.

Question 89

In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?

A.Use a Partial sandbox for the DR exercise

B.Use a Developer Pro sandbox for the DR exercise

C.Allow the exercise to be done in a Production instance

D.Use a Full copy sandbox for the DR exercise

Question 90

Which two advantages does Salesforce provide with the OpenCTI framework? Choose 2 answers

A.Agents can use telephony on a wide range of browsers and operating systems while only developing once.

B.Agents can run their SoftPhone at the operating system level, embedded in the task bar or system tray.

C.Developers can embed API calls and processes on web pages to automate call handling processes.

D.Developers can integrate with any telephony platform available with little to no need for customization.

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