Free Access Salesforce.CRT-261.v2022-07-02.q122 Practice Test (Page 4)

Question 11

Universal Containers wants to display a list of open cases, data form an external system, and knowledge articles in one view in Salesforce. What should a consultant recommend to meet this requirement?

A.Configure the Salesforce Console for Service, integrate the external system, and enable Knowledge

B.Configure the Salesforce Console for Service, add Visualforce components, and activate the Knowledge sidebar.

C.Create a custom Visualforce page to display case list view, external system, and knowledge articles

D.Configure the agent console and display the articles, case view, and external system custom object

Question 12

Solution for 15+ MB attachments, 10,000 email cases and 3,000 web cases.

A.On-demand email to case with sites

B.On-demand email to case

C.Email to care with Site

D.Email to case with web to case

Question 13

What are three best practices that should be used when deploying Salesforce functionality to production?
Choose 3 answers

A.Ensure that at least 60% of the code is covered by unit tests before deploying to production.

B.Ensure all users refrain from logging into production for an entire day prior to deployment.

C.Select a window of time when users will NOT be making changes to the organization.

D.Migrate a test deployment to a staging environment for a smoother real-life experience.

E.Plan and communicate the deployment to all users of the organization in advance.

Question 14

The Service Manager at Universal Containers is concerned that users will NOT be able to manage cases in the Service Console efficiently and reduce clicks.
Which feature should a Consultant implement to address this concern?

A.Multiple Monitors Components

B.Configure Macros

C.Collapsible Sidebar Components

D.Console Keyboard Shortcuts

Question 15

When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account.
How should a Consultant configure the Lighting Service Console to support this requirement?

A.Account tabs with Case Subtabs

B.Account tab with Cases related list

C.Case tabs with Account subtabs

D.Account tabs and Cases tab

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Question 11

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Question 13

Question 14

Question 15

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