Question 36
Which two solutions should Universal Containers consider to increase Contact Center Agent productivity? Choose 2 answers
Question 37
Universal Containers is considering a Knowledge-Centered Support (KCS) implementation.
Which three benefits can be expected from KCS adoption? Choose 3 answers
Which three benefits can be expected from KCS adoption? Choose 3 answers
Question 38
The project manager on a Service Cloud implementation is responsible for coordinating user acceptance testing (UAT) for a customer. Which tasks should be completed prior to UAT? (Choose 2)
Question 39
Universal Containers requires that a case status be updated 48 hours after a solution to the case has been emailed to a customer. Which Salesforce feature would be used to meet this requirement?
Question 40
A company has a requirement to keep all emails behind their firewall, they have 200 agents. What should they use?