1. Home
  2. Salesforce Certification
  3. CRT-261 Exam
  4. Salesforce.CRT-261.v2022-07-02.q122 Practice Test

Question 31

If you delete a case, which two also get deleted? (Choose two answers)

    • Question 32

    What is a benefit of a quality monitoring system? Choose 2 answers

    • Question 33

    Universal Containers wants to maintain Service Level Agreements on its customer cases. Customers are provided different service levels based on their Services agreement. The VP of Customer Service wants to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain stages.
    Which Service Cloud feature should the Consultant recommend to address this requirement?

    • Question 34

    What method can NOT be leveraged to capture Cases in addition to via the Case tab?

    • Question 35

    What is the primary function of a private branch exchange (PBX)?
    • Other Version
    2049Salesforce.CRT-261.v2024-11-25.q211
    1829Salesforce.CRT-261.v2024-04-10.q209
    4761Salesforce.CRT-261.v2022-09-24.q149
    3398Salesforce.CRT-261.v2022-03-08.q129
    47Salesforce.Pass4surecert.CRT-261.v2022-01-06.by.uriah.119q.pdf
    Latest Upload
    105SAP.C-S4CPB-2602.v2026-09-02.q7
    104Cisco.700-805.v2026-09-02.q86
    117MSSC.CLT-4.0.v2026-09-02.q43
    106Fitness.NCSF-CPT.v2026-09-02.q18
    123Google.Generative-AI-Leader.v2026-09-02.q77
    124PECB.ISO-14001-Lead-Auditor.v2026-09-01.q39
    120Google.GCP-DE.v2026-09-01.q27
    121Cisco.300-820.v2026-09-01.q105
    140Cisco.500-220.v2026-09-01.q72
    168EXIN.PR2F.v2026-08-31.q524