Free Access SAP.C_C4H510_04.v2022-08-08.q56 Practice Test (Page 3)

Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?

A.Service category

B.Maintenance plan

C.Document types

D.Priority

What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?

A.Configure a service catalogue

B.Integrate MindTouch

C.Activate scoping item "Create Service Requests from Incoming E-Mail"

D.Setup a knowledge base for service contracts

Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct Answers to this question.

A.Manual Routing

B.Time recording

C.FSM

D.MRS

E.Activity Planner

Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?

A.Service category

B.Priority

C.Maintenance plan

D.Document types

Question 8: What types of mashups are available in SAP Service Cloud?
Note: There are 2 correct answers to this question.

A.HTML mashups

B.URL mashups

C.ASAP mashups

D.Internal mashups

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