Free Access Salesforce.Field-Service-Consultant.v2026-08-17.q134 Practice Test (Page 12)

Question 51

Universal Containers wants to give Field Technicians the ability to create follow-up appointments if they are unable to complete w Work Order due to missing inventory. What should a Consultant implement to meet this requirement?

A.Implement a Custom Button to Create a Service Appointment on the existing Work Order.

B.Implement a Quick Action to create a new Work Order Line Item on the existing Work Order.

C.Implement a Quick Action to create a new Service Appointment on the existing Work Order.

D.Implement a Macro to generate Service Appointments on the existing Work Order.

Question 52

Universal Containers sells products that are made up of senalized components. Technicians often need to work on a specific component.
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?

A.Use Work Orders and define a hierarchy.

B.Use Products and Product Families.

C.Use Assets and define a hierarchy.

D.Use Orders and Order Products.

Question 53

A Universal Containers' (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory. Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?

A.Mark all Work Order Line Items as "Cannot complete," including the incomplete Work Order Line Item; mark the parent Work Order as "In Progress."

B.Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as
"Closed"

C.Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete," and enter details in the Description filed. Mark the parent Work Order as
"Cancelled."

D.Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as
"Cannot Complete".

Question 54

Universal Containers has discovered that many of its Technicians' initial visits require a return visit to complete the work.
Which two approaches should a Consultant recommend to accurately track these visits?
Choose TWO answers

A.Create a new Work Order and Service Appointment.

B.Reschedule the Work Order for the new date.

C.Reschedule the Service Appointment for the new date.

D.Create a new Service Appointment on the original Work Order.

Question 55

An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book.
Which solution should a Consultant recommend so the agent can meet this requirement?

A.Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.

B.Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.

C.Create one Work Order and override the price on Work Order Line Items for products on the Preferred Price Book.

D.Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.

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Question 51

Question 52

Question 53

Question 54

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