Free Access Salesforce.Field-Service-Consultant.v2026-08-17.q134 Practice Test (Page 10)

Question 41

Universal Containers tracks customer issues in its call center. Sometimes a Technician is required at the customer's location to resolve the issue.
Which sequence of steps should a Consultant recommend to dispatch the Technician?

A.Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.

B.Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.

C.Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.

D.Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.

Question 42

To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards. Which two Field Service tools should the technician use to return the unused circuit board to the warehouse? Choose TWO answers

A.Work Order

B.Return Order

C.Product Transfer

D.Product Receipt

Question 43

Northern Trail Outfitters (NTO) is launching a new subsidiary brand, Cloud Kicks, within the next six months. Cloud Kicks anticipates sending approximately 50,000 emails per month from a child business unit. NTO will execute a large campaign announcing and associating itself with Cloud Kicks as part of the brand kickoff and Is comfortable sharing digital properties with them. Cloud Kicks wants to utilize a custom sending domain, but deliverabillty is a primary concern.
What approach should be recommended?

A.A Private Domain should be applied to the parent business unit.

B.A Sender Authentication Package should be used for CloudKicks.

C.A Private Domain should be applied to the child business unit.

D.A new Sender Authentication Package should be used for NTO.

Question 44

Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?

A.Create a Process Builder to generate a report.

B.Use the standard Work Order email template.

C.Use the standard Service Report

D.Create a custom report.

Question 45

Universal Containers is concerned about the decrease in Asset Uptime metrics. Which two actions should a Consultant recommend?

A.Launch a feedback survey to their install base and follow up on results.

B.Integrate IoT data from their install base to detect asset issues.

C.Review existing contracts for obsolete provisions and requirements.

D.Establish a Preventative Maintenance program for their install base.

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Question 41

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