Free Access Salesforce.Field-Service-Lightning-Consultant.v2021-09-10.q78 Practice Test (Page 9)

Question 36

universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit Which data model should the consultant recommend to the universal container?

A.Service appointment to represent ante the preservative maintenance on the asset - work order line item to represent the different operations - work order to represent the visit

B.Work order to represent the preventative maintenance on the asset - service appointment to represent the different operations - work order line item to represent the visit

C.Work order line item represent the preventative Maintenance on the asset - work order represent the different operations- service appointment to represent visit

D.Work order to represent the preventative maintenance on the asset - work order line item to represent the different operations - service appointment to represent the visit

Question 37

Universal container UC has 140 service resources who handle 2400 service appointment per day How should UC define the service territories to ensure the high quality of optimization and dispatcher experience?

A.One service territory with four polygons

B.Five service territories with fewer than 500 service appointment per day

C.The service territories with fewer than 50 resource

D.Two service territories that split the service resource evenly

Question 38

Universal Containers schedules jobs that require multiple steps when on-site. They would like to add a new status to the existing status flow. Which two configurations need to be set up? Choose 2 answers.

A.Add the allowed Status Transitions in Field Service Settings.

B.Add the Status Transitions to the Technicians' Profile.

C.Add new Status to the Service Appointment.

D.Add new Status to the Work Order

Question 39

A Field Service Technician wants the ability to view a list of currently available parts on another Technician's truck. The Technician will then have ability to request the part(s) from the other Technician. What should a Consultant recommend to view and transfer parts between Technicians?

A.Build a solution to view the Technician's truck stock and create a custom process to request transfer to stock.

B.Build a solution to utilize the Work Order reporting module to view the truck stock and request transfer of stock.

C.Build a solution to utilize the Parts transfer functionality to view the truck stock and request transfer of stock.

D.Build a solution to utilize the Asset inventory functionality to view the truck stock and request transfer of stock.

Question 40

Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work. Which two capabilities will now be available?

A.Include Quick Actions and Global Actions in Attached Articles.

B.Manage Attached Articles and Search the Knowledge Base.

C.Attach Knowledge Articles to Work Order Line Items Only.

D.Attach Articles to Work Orders and Work Order Line Items.

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