Free Access Salesforce.Field-Service-Lightning-Consultant.v2021-09-10.q78 Practice Test (Page 12)

Question 51

Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console. Which two items should a Consultant recommend in order to achieve this? Choose 2 answers

A.Add the Work Order Quick Action on the Account.

B.Use Record Types to achieve pre-defined templates.

C.Add the Work Order Quick Action on the Case.

D.Use Work Types to achieve pre-defined templates.

Question 52

Universal Containers has implemented a flow that allows technicians to replace faulty or damaged assets directly from within the field service lightning mobile app. Once a replacement has been made, where can the asset relationship s be viewed?

A.Only the primary assets related list on the assets object

B.Both the primary assets and related assets related lists on the assets object

C.Only the primary assets related list on the work order object

D.Both the primary assets and related assets related lists on the work order object

Question 53

Universal Containers wants to encourage their Technicians to identify sales opportunities in the field. Which option should a Consultant recommend?

A.Create a Quick Action to create the Opportunity.

B.Log a follow-up task on the Work Order.

C.Create a custom filed on the Work Order.

D.Call the Sales Team with the Opportunity.

Question 54

The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher's Console while taking the Scheduling Policy into consideration. Which three options are available to the Dispatcher? Choose 3 answers

A.Select a Service Appointment from the list, press the "Edit" action and allocate the Resource.

B.Select a Service Appointment from the list, press the "Change Status" action and "Dispatch."

C.Select multiple Service Appointments from the list and bulk schedule them.

D.Select a Service Appointment from the list, press the "Candidates" action, and select the best time slot.

E.Select a Service Appointment from the list and press the "Schedule" action.

Question 55

Northern trail outfitters (N T O) wants to automatically dispatch a technician's next two service appointments after the technician completes their current service appointment. NTO wants to be consistent across all of the service territories and control the number of service appointments that are pushed to the technician.
What automated processing should the consultant configure upon work order completion to dispatch the next two appointments?

A.Build a workflow rule.

B.Enable drip feed dispatch.

C.Configure an auto dispatch schedule job.

D.Create an apex trigger.

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Question 51

Question 52

Question 53

Question 54

Question 55

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