Free Access Salesforce.Field-Service-Lightning-Consultant.v2022-09-27.q127 Practice Test (Page 17)

Question 76

universal container provides installation services for each of its products. Each product requires different number of times, and a different sets of installation tasks How should a consultant configure field service lightning to support this service

A.Use work order to define the installation services for each product use work type to each work - use work type to track work for each customer - use service appointment to assign the work

B.Use the work type to define the installation services for each product- use work order to track work for each customer - use service appointment to assign the work

C.Use cases to define the installation services for each product - use service appointment to track the work for each customer- use work order to assign the work

D.Use service appointment to define the installation services for each product - use work order to track order for each customer use task to assign the work

Question 77

What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?

A.Service Objectives and WorkRules

B.Service Contracts and Service Levels.

C.Service Levels and Work Rules

D.Service Objectives and Work Types

Question 78

Often, Technicians earn certifications that must be renewed periodically to ensure their skills remain up-to-date. How can these certifications be manager on the Resource?

A.Add the Resource Skill and create Absence once expired.

B.Add the Resource Skill and track certification using reminder.

C.Add the Resource Skill as Time Phased.

D.Add the Resource Skill and remove from the Service Territory once expired.

Question 79

Universal Containers sells products that are made up of serialized components. Field Technicians often need to work on a specific component.
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?

A.Use Orders and Order Products.

B.Use Assets and define a hierarchy.

C.Use Work Orders and define a hierarchy.

D.Use Products and Product Families.

Question 80

Universal Containers (UC) is using Field Service and has customer meetings at UC's offices. When booking meetings, they would like them to begin on the hour, every hour, between 9am-5am.
How can this be achieved?

A.Use Exact Appointments on the Work Types.

B.Use Multiple Operating Hours with Slots for each hour.

C.Use Territory-specific Operating Hours.

D.Use Customer Operating Hours.

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Question 76

Question 77

Question 78

Question 79

Question 80

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