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  4. Genesys.GCP-GCX.v2023-06-29.q40 Practice Test

Question 1

Number plan determines how many and which digits are necessary for call routing.

    • Question 2

    Genesys Cloud CX tracks metric statistics in __________ minute intervals.

    • Question 3

    Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?

    • Question 4

    Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX organization.

    • Question 5

    Which report displays the length of each session for one or more agents over a specified period of time?
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