A.True

B.False

A.Click the Conference button in Genesys Cloud CX directory, and then enter the names or phone numbers of the attendees.

B.With multiple active calls, click and drag an unselected call onto the previously selected call details.

C.Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.

D.Have all attendees call you. When all calls are active, click the Start Conference button.

A.Each report contains a predefined set of metrics.

B.An Abandon is an interaction that disconnects before an agent handles it.

C.A queue report only counts interactions handled by an agent.

D.An agent-based report counts any interactions an agent worked with.

E.Reports once created cannot be configured.

A.True

B.False

A.Harmony OS

B.Windows 10 Mobile

C.Android

D.iOS