A.Queues can have agents as members, while groups cannot.

B.Queues can be used in Architect flows, while groups cannot.

C.Both queues and groups have the same ACD capabilities.

D.Unlike groups, queues allow for more complex scenarios like skill-based routing.

A.Queues

B.People

C.Groups

D.Workspaces

A.Video Chat

B.Content Management

C.Text Chat

D.AI Chat

A.Does not route the emails to any email address.

B.Automatically creates an email address and routes all such emails to this address.

C.Sends the emails to anyone who has the admin role assigned in your organization.

D.Collects such emails and stores it until an email address to report issues is configured.

A.Performance > Workspace > Dashboards

B.Admin > Contact Center

C.Admin > Quality

D.Performance > Overview (Evaluations)