Free Access Genesys.GCP-GCX.v2023-06-29.q40 Practice Test (Page 3)

Question 6

If you have not created any additional templates, you will have several default template options when creating a new script.
These default templates are: (Choose four.)

A.Blank Script

B.Default Callback Script

C.Default Outbound Script

D.Collection Script Template

E.Default Inbound Script

F.Sales Script Template

Question 7

Jenny is monitoring five queues in real-time. She identifies one of the queues' Service Level percentage to be below the threshold level.
Which of the following will help her view specific information about the queue in real-time?

A.My Queues Activity

B.Queue Performance

C.Queues Activity

D.Performance Dashboard

Question 8

Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next.
What is the maximum number of rings that can be defined for Bullseye routing?

A.8

B.4

C.2

D.6

Question 9

Which of the following statements is NOT true regarding Management Units?

A.They help you create, manage, and view schedules for a group.

B.Management Units partition agents and interactions into logical groups.

C.Agents that handle the same set of interactions should belong to the same management unit.

D.A maximum of 100 agents can be added to a single Management Unit.

Question 10

You cannot add variables to a script.

A.False

B.True

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