A.Parts 2 and 3 provide advice to help an IT service provider conform to the requirements of Part 1 in an effective way

B.It is mandatory for a service provider to conform to all parts of the standard

C.A typical service provider starts by conforming to Part 1 and then moves on to conform with Parts 2 and 3

D.Part 3 only applies to outsourcing organizations, but Parts 1 and 2 can be used by any service provider

A.An SMS can be integrated with a quality management system based on ISO 9001 or an information security management system based on ISO/IEC 27001

B.ISO 9001 deals mainly with customer complaints about quality, whereas ISO/IEC 20000-1 and ISO/TEC27001 are IT focused

C.ISO/IEC 20000-1 applies to service management, whereas ISO 9001 and ISO/IEC 27001 can NOT be used effectively in a service provider organization

D.It is necessary for service provider organizations to be certified against all of them to ensure an effective service management system

A.To ensure that agreed service availability commitments to customers can be met within agreed targets

B.To ensure agreed effective communication towards customers

C.To ensure that agreed levels of service commitments to customers can be met in all circumstances

D.To ensure that agreed service availability commitments to providers can be met in all circumstances

A.A request for information

B.A request for a design change

C.A request to terminate a subscription

D.A billing inquiry

A.Even if its customers or suppliers have demonstrated conformity to ISO/IEC 20000 requirements

B.Only if its suppliers haven't demonstrated conformity to ISO/IEC 20000 requirements

C.Only if its suppliers have demonstrated conformity to ISO/IEC 20000 requirements

D.Only if its customers have demonstrated conformity to ISO/IEC 20000 requirements