Free Access PECB.ISO-IEC-20000-Foundation.v2024-11-11.q19 Practice Test (Page 4)

Question 11

Which audit, performed by the Registered Certification Body, is required to be carried out at least annually?

A.Gap analysis audit

B.Recertificat ion audit

C.Surveillance audit

D.Internal audit

Question 12

How should service requests be handled according to ISO/IEC 20000-17?

A.Prioritize, escalate, resolve, close

B.Record, prioritize, fulfill, close

C.Record, classify, escalate, close

D.Record, prioritize, resolve, close

Question 13

Identify the missing words in the following sentence. The definition of the scope of the SMS shall include the services in scope and the [???] managing and delivering the services.

A.names of suppliers involved in

B.number of resources required for

C.name of the organization

D.service management processes used for

Question 14

Identify the missing words in the following sentence.The definition of service request is "a request for information, advice, [ ??? ] or a pre-approved change".

A.update to a configuration item

B.change of scope

C.proposal for a new service

D.access to a service

Question 15

What is the value of good service management?

A.It allows an organization to be certified, which always adds value for the business

B.ensures people to comply with service level agreements (SLAS) using documented information

C.It offers prescriptive guidance that allows the organization to create efficient processes.

D.It provides a structure for service provisioning that can be adapted to the culture of the organization

Latest Upload: 175NAHQ.CPHQ.v2026-09-03.q481; 113SAP.C-S4CPB-2602.v2026-09-02.q7; 109Cisco.700-805.v2026-09-02.q86; 161MSSC.CLT-4.0.v2026-09-02.q43; 126Fitness.NCSF-CPT.v2026-09-02.q18; 174Google.Generative-AI-Leader.v2026-09-02.q77; 139PECB.ISO-14001-Lead-Auditor.v2026-09-01.q39; 126Google.GCP-DE.v2026-09-01.q27; 161Cisco.300-820.v2026-09-01.q105; 154Cisco.500-220.v2026-09-01.q72

Question 11

Question 12

Question 13

Question 14

Question 15

Download PDF File