A.The service provider's contract manager

B.The service provider's business relationship manager

C.The external supplier

D.The sub-contracted supplier

A.Optimized resource utilization or risk reduction

B.Problem records

C.Relevant directives from top management

D.Governance of processes operated by other parties

A.By monitoring service level targets

B.By checking contracts with suppliers

C.By reporting on all incidents

D.By defining service levels

A.Supplier management

B.Resource management

C.Service availability management

D.Service level management

A.An unplanned interruption to a service

B.An event that has NOT yet impacted the service to the customer

C.A request for access to a service

D.A reduction in the quality of a service