A.Any process owner

B.Top management

C.The Registered Certification Body

D.A consultancy organization

A.To review the Service Management System (SMS)

B.To confirm that all ITIL guidelines have been implemented

C.To certify their products

D.To certify their services

A.Resources required to operate the service management system

B.Technology used to support the service management system

C.Service desk contact details and hours of service

D.List of services

A.To ensure that potential service continuity issues are predicted and preventive action taken

B.To ensure that service continuity plans are tested in accordance with business needs

C.To ensure that service continuity requirements are fully defined and agreed in service level agreements

D.To ensure that agreed commitments to continue to provide services to customers can be met in foreseeable circumstances