A.Incident management

B.Continual improvement

C.Problem management

D.Service request management

A.Facilities management

B.Service desk

C.Application management

D.Technical management

A.Automation frees human resources for more complex activities

B.Automation is best applied to non-standard tasks

C.Technology eliminates the need for human intervention

D.Activities should be automated before they are optimized

A.To produce service design packages and ensure they are handed over to service transition

B.To assess and evaluate all changes and their impact on service designs

C.To document the initial structure and relationship between services and customers

D.To gather and document new service level requirements from the customer

A.This role ensures the flow of information to stakeholders

B.This role has ownership of the end result

C.This role is involved in providing knowledge and input

D.This role ensures that activities are executed correctly