Free Access ITIL.ITIL-4-Foundation.v2022-05-03.q197 Practice Test (Page 20)

Which practice requires skills and competencies related to business analysis, supplier management and relationship management?

A.Monitoring and event management

B.Incident management

C.Service level management

D.IT asset management

What is NOT within the scope of service catalogue management?

A.Contribution to the definition of services

B.Interfaces between the service catalogue and service portfolio

C.Fulfilment of business service requests

D.Interfaces between all services and supporting services

Which is an external input to the service value chain?

A.Feedback loops

B.The 'improve' value chain activity

C.An overall plan

D.Customer requirements

Which practice is MOST LIKELY to make use of artificial intelligence, robotic process automation, and chatbots?

A.Service desk

B.Incident management

C.Problem management

D.Continual improvement

Which dimension includes the knowledge needed for the management of services?

A.Information and technology

B.Partners and suppliers

C.Organizations and people

D.Value streams and processes

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