A.Customer portfolio, configuration management system and service catalogue

B.Service pipeline, configuration management system and service catalogue

C.Service pipeline, service catalogue and retired services

D.Customer portfolio, service catalogue and retired services

A.Service offering

B.Service relationship management

C.Service provision

D.Service consumption

A.Service requests are fulfilled using simple workflows

B.A new workflow is created for each type of request

C.Financial authorization is sometimes required for service requests

D.Additional approval is sometimes needed for restoration of service

A.By using a combination of practices

B.By determining service demand

C.By implementing process automation

D.By using a single functional team

A.Supplier management

B.Problem management

C.Release management

D.Service desk