Free Access ITIL.ITIL-4-Foundation.v2022-05-03.q197 Practice Test (Page 15)

Which is part of the definition of a customer?

A.A means of enabling value co-creation

B.A set of specialized organizational capabilities for enabling value

C.The role that defines the requirements for a service

D.The role that authorizes budget for service consumption

Which practice may involve the initiation of disaster recovery?

A.IT asset management

B.Incident management

C.Service level management

D.Service request management

Which practice has a purpose that includes restoring normal service operation as quickly as possible?

A.Deployment management

B.Incident management

C.Problem management

D.Supplier management

A user contacts the service desk to ask how they can create a report. Which practice is MOST LIKELY to contribute to resolving this issue?

A.Change enablement

B.Incident management

C.Service request management

D.Service level management

Which practice has a purpose that includes aligning the organization's practices and services with changing business needs?

A.Relationship management

B.Continual improvement

C.Service configuration management

D.Service level management

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