A.The 'engage' value chain activity

B.The 'improve' value chain activity

C.The 'continual improvement model'

D.The 'continual improvement register'

A.Check that suitable new technology has been purchased

B.Ensure the solution removes the need for human intervention

C.Ensure that DevOps has been successfully implemented

D.Check that the activity has already been optimized

A.Using single-system-based metrics that relate to outputs

B.Using individual metrics that relate to the service catalogue

C.Using bundled metrics to relate performance to outcomes

D.Using an agreement between the service provider and service supplier

A.Information and technology

B.Value streams and processes

C.Organizations and people

D.Partners and suppliers

A.To track and manage improvement ideas from identification to final action, organizations use a database or structured document called a continual improvement register (CIR).

B.To obtain/build activity that ensures the service components are available when and where they are needed and meet agreed specifications.

C.To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels.

D.To ensure that all current and planned IT services are delivered to agreed achievable targets.