Free Access ITIL.ITIL-4-Foundation.v2022-05-03.q197 Practice Test (Page 29)

What can be described as an operating model for the creating and management of products and services?

A.Governance

B.Service value chain

C.Guiding principles

D.Practices

Which is one of the MAIN concerns of the 'design and transition' value chain activity?

A.Understanding the organization's vision

B.Understanding stakeholder needs

C.Meeting stakeholder expectations

D.Ensuring service components are available

Which statement about value streams is CORRECT?

A.Each value stream must include suppliers or partners

B.Each value stream must be designed for a specific scenario

C.Each value stream must include all six value chain activities

D.Each value stream must include all 34 ITIL practices

What is a definition of a service improvement plan (SIP)?

A.A formal plan to implement improvements to a customer's business processes

B.An input from availability management to service level management, detailing the service design plan

C.A formal plan to implement improvements to a service or process

D.An input from financial management for IT services to service level management, detailing the budget plan

What is a problem?

A.Any change of state that has significance for the management of a configuration item

B.An addition or modification that could have an effect on services

C.A cause or potential cause of one or more incidents

D.An unplanned reduction in the quality of a service

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