A.To produce service design packages and ensure they are handed over to service transition

B.To assess and evaluate all changes and their impact on service designs

C.To document the initial structure and relationship between services and customers

D.To gather and document new service level requirements from the customer

A.Outcomes are how the service performs

B.An outcome can be enabled by more than one output

C.An outcome is a tangible or intangible activity

D.An output can be enabled by one or more outcomes

A.Key performance indicators (KPIs)

B.The total cost of a service

C.The value of a service

D.Service metrics

A.a dedicated team

B.a formal process

C.detailed procedures

D.a value chain activity

A.All of the above

B.Email

C.Phone calls

D.Text and social media messaging