Free Access ITIL.ITIL-4-Foundation.v2023-10-18.q236 Practice Test (Page 37)

Question 176

Which describe a 'change authority'?

A.A person who approves a change

B.a model used to determine who will assess a change

C.A way to manage the people aspects of change

D.A tool used to help plan changes

Question 177

Which BEST describe the focus of the 'think and work holistically' principle?

A.Considering the existing organizational assets before building something new

B.Integrating an organization's activities to deliver value

C.Eliminating unnecessary steps to deliver valuable outcomes

D.Breaking down large initiative into smaller pieces of work

Question 178

Which practice ensures that any addition, modification, or removal of anything that could have an effect on services is assessed and authorized?

A.Release management

B.Service configuration management

C.Deployment management

D.Change enablement

Question 179

What role would be MOST suitable for someone with tots of experience working in IT and business roles?
They also have experience of managing relationships with various stakeholders, including suppliers and business managers.

A.Change authority

B.Problem analyst

C.Service level manager

D.Service desk agent

Question 180

How should an organization include third-party suppliers in the continual improvement of services?

A.Ensure suppliers include details of their approach to service improvement in contracts

B.Require evidence that the supplier implements all improvements using project management practices

C.Ensure that all supplier problem management activities result in improvements

D.Require evidence that the supplier uses agile development methods

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Question 176

Question 177

Question 178

Question 179

Question 180

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