A.Service request management

B.Incident management

C.Change enablement

D.Service desk

A.Plan

B.Engage

C.Obtain/build

D.Deliver and support

A.Service level management

B.IT asset management

C.Service request management

D.Incident management

A.Restricting information about the improvement to essential stakeholders only.

B.Increasing collaboration and visibility for the improvement.

C.Involving customers after all planning has been completed.

D.Engaging every stakeholder group in the same way, with the same communication.

A.To help assign a change authority

B.To help manage normal changes

C.To help authorize standard changes

D.To help plan emergency changes