Which practice has a purpose that includes aligning the organization's practices and services with changing business needs?

Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the [?] that support them, is available when and where it is needed.

What is the starting point for optimization?

Which dimension of service management includes consideration of the type of relationship required with other organizations involved in the design and delivery of services?

Which two statements about the guiding principles are CORRECT?
1. The guiding principles support continual improvement
2. Each guiding principle applies to a selection of the available stakeholder groups
3. Organizations should decide which one of the guiding principles is relevant to them
4. Organizations should consider how the guiding principles interact with each other