Free Access ITIL.ITIL-4-Foundation.v2024-05-21.q161 Practice Test (Page 23)

Question 106

Which is an activity of the 'problem management' practice?

A.Resolution of incidents in a time that meet customer expectations

B.Restoration of normal service operation as quickly as possible

C.Authorization of changes to resolve the cause of problems.

D.Prioritization of problems based on the risk that they pose

Question 107

When considering the type of relationship required with other organizations involved in the design and delivery of services, which dimension of service management are you utilizing?

A.Organizations and people

B.Information and technology

C.Partners and suppliers

D.Value streams and processes

Question 108

Which activity is NOT recommended by the start where you are' guiding principle?

A.Applying risk management when considering to introduce new processes

B.Involving people who are not familiar with a service when observing and assessing its activities

C.Discarding existing processes before assessing their usefulness

D.Using source data to avoid any unintentional data distortion found in reports

Question 109

Which is one of the MAIN concerns of the 'design and transition' value chain activity?

A.Understanding the organization's vision

B.Understanding stakeholder needs

C.Meeting stakeholder expectations

D.Ensuring service components are available

Question 110

What is the customer of a service responsible for?

A.Authorizing the budget for the service

B.Provisioning the service

C.Defining the requirements for the service

D.Using the service

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Question 106

Question 107

Question 108

Question 109

Question 110

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