Free Access ITIL.ITIL-4-Foundation.v2024-05-21.q161 Practice Test (Page 21)

Question 96

Which statement about the 'service request management' practice is CORRECT?

A.A new workflow is created for each type of request

B.Financial authorization is sometimes required for service requests

C.Additional approval is sometimes needed for restoration of service

D.Service requests are fulfilled using simple workflows

Question 97

Identify the missing word in the following sentence.
The use of [?] should support, not replace what is observed, when using the 'start where you are1 guiding principle.

A.measurement

B.plans

C.process

D.tools

Question 98

A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?

A.Incident management

B.Service Request management

C.Change enablement

D.Service request management

Question 99

Which includes governance, management practices, and continual improvement?

A.The service value system

B.The 'focus on value' guiding principle

C.The 'deliver and support' value chain activity

D.The 'value stream and processes' dimension

Question 100

Which of the following statements about 'outcomes' is TRUE?

A.The delivery of products to a stakeholder is enabled by outcomes

B.The level of expenses regarding a technology for a service is defined by an outcome

C.An outcome depends on at least one output to deliver a result

D.Outcomes provide assurance to stakeholders regarding the performance of a service

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Question 96

Question 97

Question 98

Question 99

Question 100

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