Free Access ITIL.ITIL-4-Foundation.v2024-05-21.q161 Practice Test (Page 20)

Which is an example o' a service request?

A.A request to investigate the cause of an incident

B.A request tor access to a file

C.A request to implement a security patch

D.A request for normal operation to be restored

Which statement about standard changes is CORRECT?

A.The change does not require additional authorization

B.The appropriate change authority should be assigned to each type of change

C.A full assessment should be completed each time the change is implemented

D.The change can be implemented with less testing if necessary

Which service value chain activity relates with buying new products?

A.Engage

B.Obtain/build

C.Plan

D.Improve

What includes governance as a component?

A.The service value system

B.The service value chain

C.Practices

D.The guiding principles

Which statement about IT service management is CORRECT?

A.It is performed by the service desk using a mix of people, process and technology

B.It is performed by IT service providers using a mix of suppliers and their products

C.It is performed by customers using a mix of IT systems, services and processes

D.It is performed by IT service providers using a mix of people, process and technology

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