Free Access ITIL.ITIL-4-Foundation.v2024-05-21.q161 Practice Test (Page 24)

Question 111

What is a cause, or potential cause, of one or more incidents?

A.A workaround

B.A configuration item

C.An incident

D.A problem

Question 112

Which of the following is included in the purpose of the 'continual improvement' practice?

A.The restoration of normal service operation as quickly as possible

B.The establishment of links between the organization and its stakeholders at strategic and tactical levels

C.The alignment of the organization's practices and services with changing business needs

D.The reduction of the likelihood and impact of incidents

Question 113

Which is a use of the change schedule?

A.Assigning resources to changes

B.Deciding the approval authority for changes

C.Automating the change process

D.Creating change models

Question 114

Which practice recommends that organizations develop competencies in techniques such as strength, weakness, opportunity, and threat (SWOT) analysis, and balanced scorecards?

A.Service request management

B.Incident management

C.Change enablement

D.Continual improvement

Question 115

Which is the purpose of the 'monitoring and event management' practice?

A.To ensure that accurate and reliable information about the configuration of services is available when and where it is needed

B.To systematically observe services and service components, and record and report selected changes of state

C.To protect the information needed by the organization to conduct its business

D.To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

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Question 111

Question 112

Question 113

Question 114

Question 115

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