Free Access ITIL.ITIL-4-Foundation.v2024-05-21.q161 Practice Test (Page 31)

Question 146

Which TWO are important aspects of the 'service request management' practice?
1. Standardization and automation
2. Providing a variety of channels for access
3. Establishing a shared view of targets
4. Policies for approvals

A.1 and 2

B.1 and 4

C.2 and 3

D.3 and 4

Question 147

Which is a way of applying the guiding principle 'focus on value'?

A.Doing fewer things, but doing them better

B.Comprehending the whole, but doing something

C.Recognizing the complexity of systems

D.Understanding how service consumers use services

Question 148

Which is included in the purpose of the 'improve' value chain activity?

A.Ensuring the continual improvement of practices across all value chain activities

B.Ensuring a shared understanding of the improvement direction for services across the organization

C.Ensuring that services continually meet expectations for quality, costs, and lime to market

D.Ensuring continual engagement and good relationships with all stakeholders

Question 149

Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?

A.Problem identification

B.Problem control

C.Error control

D.Problem analysis

Question 150

Which statement about the service value chain is CORRECT?

A.The service value chain converts value into demand

B.Each value chain activity identifies a requirement for resources from an external supplier

C.Each value chain activity uses different combinations of practices to convert inputs into outputs

D.The service value chain uses value streams to describe a combination of consumers and providers

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Question 146

Question 147

Question 148

Question 149

Question 150

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