Free Access ITIL.ITIL-4-Foundation.v2024-05-21.q161 Practice Test (Page 32)

How do all value chain activities transform inputs to outputs?

A.By using a combination of practices

B.By using a single functional team

C.By implementing process automation

D.By determining service demand

Which of the following includes configuring components and activities to facilitate outcomes for stakeholders?

A.The'release management' practice

B.Service consumption

C.Service relationship management

D.The service value system

Which practice balance management of risk with maximizing throughput?

A.Change enablement

B.Continual improvement

C.Incident management

D.Problem management

Which type of change is MOST LIKELY to be initiated as part of the 'service request management' practice?

A.A normal change

B.An emergency change

C.A standard change

D.A change model

Which is NOT a structure of service desk that is described in the ITIL service operation guidance?

A.Centralized

B.Local

C.Virtual

D.Outsourced

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